
期刊论文的本论由理论推导、实验结果、分析三部分组成。


I. Spot Dictation (5 points, 1 point each)
Directions: Listen to the recording and fill in the blanks with the exact words you hear.
In Harrods they expect to be 1 over with the service that they receive. They expect our staff to go the extra mile at every given 2 and to receive something quite exceptional. We actually set a minimum level of service, a framework that all of our staff work towards, that when they join the business we 3 them on these seven steps to exceptional service, then going forward we mystery shop, which is basically we have real Harrods customers that we 4 and go and test the Departments and experience the service and report back to us what they’ve experienced. And if our staff get 100% they get a 5 from the Chairman, they get £50 worth of vouchers to spend in the store and they get, you know, high recognition within their Departments and obviously if we have consistent poor performers that aren’t meeting that minimum level of service then we, we would manage their performance.
水泥胶砂强度试验要求标准养护7d、28d时,分别测定试件的抗折强度和抗压强度。