Read the following letter. After reading it, you are required to complete the answers that follow the questions（No.58 to No.62）. You should write your answers (in no more than 3 words) on the Answer Sheet correspondingly.

Dear Sirs,

I recently purchased a computer from your store. When I got it home, the computer was unable to connect to any network. So I installed the latest perating system on it and that still did not fix the problem.

I attempted to return it to your store. However, your staff refused to accept the return because it had the operating system installed on it. But no return policy can be found on the receipt, nor has anyone informed me that I cannot return the computer if I have installed an operating system.

Additionally, your staff at this store was very rude when refusing the return and refused to let me speak to the store manager.

I request you accept the return or refund the money back to me. A copy of the receipt is attached (including your stated terms and conditions for a return).

Sincerely,

Tony Brown