Directions: Read the following passage and decide whether the statements are true or false.
Checking out of some hotel rooms can give you a serious case of shock. With taxes, room service, phone charges and other “hidden” fees, that $199 deal you booked online can turn into a $379 bill. Keep these tips in mind on your next stay to keep your hotel bill within your budget.
Telephone Charges:
Check what the phone charges are at each hotel you stay in. many hotels charge as much as $1.50 per minute (or more) for local phone calls. And long distance rates can be unconscionably high. Before you make a call, check the rates. They should be posted somewhere in the room. If you don’t see them, call the front desk and ask. Better yet, use your cell phone for all calls, even local.
Room Service:
Room service is expensive. An “American Breakfast” (two eggs, bacon, toast, coffee and juice) can cost upwards of $30. Avoid ordering it if possible. Walk down to the hotel restaurant to order, or better yet, walk down the street.
When you do order room service, pay close attention to the fees tacked on to the bill. Many hotels charge a “delivery charge” of several dollars added to the already steep prices. Plus, most room service bills automatically add a 15-18 percent gratuity. Overlooking this can cause you to over-tip, so beware.
Internet Access:
Many hotels are adding high-speed Internet access to their amenities. This is a great service if you are doing a lot of work online while on the road. Be aware that there is usually a charge for this service (generally $10 per day). If you have the time, it’s cheaper to stop in at a nearby coffee shop that offers free Wi-fi. Also, many hotels that charge for Internet access in the rooms offer it free of charge in the lobby, so ask.
Mini Bar:
If you have late-night food cravings, plan ahead and pack accordingly. Otherwise, that 3 a.m. Snickers bar may cost you five bucks. The honor bar tempts you by stocking tasty snacks, alcohol and other luxuries right in your room for convenience, but you are definitely paying for it.
Bellman:
In some hotels, the bellman situation is getting out of control. Sometimes, there are several bellmen: one to help your luggage out of the cab, one to bring it to the bell stand, and one to take it to your room. That’s a lot of tipping. Save yourself the aggravation and buy a “Bellman Buster” – a suitcase on wheels – and wheel it to your room yourself.
Resort Fees:
Resort fees are daily charges hotels add to your bill for things you might expect to be free, like access to the fitness center or swimming pool and daily newspaper delivery. The fees can range from ten dollars a day upwards of thirty or forty dollars, impacting your bill quite a bit. You should be informed of resort fees when you check in. if you don’t plan to use the facilities included in the resort fee, the best time to protest the fee is when you are checking in. ask to speak to a manager and make your case.
If the resort fee includes tips to bell staff, you should understand that no additional tips are necessary. Pay attention when you are checking in to what you are signing; better yet, ask about a resort fee at the time you book your room at any resort.
Decide whether the following statements are true or false.
1. Telephone charges at many hotels are unreasonably high.
A . True.B . False.
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