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提问人:网友z*****n 发布时间:2022年4月5日 21:59
[问答题]

简述客户投诉产生的过程。

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Sarah was born on April 27,1984,to a woman described by the lawyers familiar with the case as being addicted to heroin and cocaine. Sarah reportedly was addicted at birth. The mother left Sarah at the hospital had not returned. Lutheran Child and Family Service contacted Joseph and Marge Proeopio.of Bridgeview,Illinois,who had volunteered to be foster parents. And they agreed to take in Sarah. Sarah grew up in the Procopios home. When she was 3 years old,the Illinois Department of Children and Family Service(DCFS)informed the Procopios that the goal of the case had been changed. The natural mother was in drug rehabilitation and had decided that she and her boyfriend wanted Sarah. Sarah had never slept a night in their home. The next two years were a bureaucratic morass. Sarah was taken back and forth to see her natural mother and her boyfriend. She would cry and scream and throw up in the car on the way to the visits. DCFS requested one of the nations preeminent psychiatrists,Dr. David Zinn of Chicagos Northwestern Memorial Hospital,to examine Sarah and to observe the Procopios and the natural mother. 'It was absolutely clear that Sarah was happy and content with the Procopios,'Dr. Zinn said. 'At their house she would take me into her mom and show me her scrapbooks. The Proeopios demonstrated love and passion to her. There was no question—she loved and belonged to the family who had brought her up. ' For some reason not revealed,DCFS rejected the recommendation of Dr. Zinn. Instead in court,the department recommended that Sarah be returned to her natural mother.' We are mandated to seek to reunite the child with the natural family whenever possible,'said Smith Cooper,a spokesman for DCFS. Sarah was placed in the Hephzibah orphanage in Oak Park,Illinois,for state-supervised grieving period. 'When we took her to Hephzibah,we said to her,You keep that beautiful smile,'said Marge Procopio. 'Every time we would see her there,she would have this big smile frozen on her face,as the tears poured down her cheeks. It was as if she believed that if she smiled as we asked,then she wouldnt have to be turned over. ' But last August 29,on the order of a judge who had never seen her,Sarah was turned over to the birth mother. 'This was like a death imposed on Sarah,'said Dr. Zinn. We have all read too many stories about children being horribly hurt. One could be excused by thinking that,in this case,a child was horribly hurt quite legally by the state of Illinois. The bureaucrats involved are only able to say its sad situation,and its no ones fault,and that they cannot discuss it any further. But what was done to Sarah was done by the state.The main idea of this passage is that_____.A.it was foolish and insensitive that the state of Illinois insisted that Sarah be returned to her natural parents.B.the whole welfare system in the United States needs to be reformed.C.foster children are regarded as property in the state of Illinois.D.there is a great deal of controversy about the rights of natural parents versus foster parents.
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