Task 4 Read the following passage and complete the sentences below with the information given in the passage (with no more than three words).
Front Desk Functions
When a guest arrives at the front desk, the receptionist the grades the guest and asks whether he has made a reservation or not. For the guest with a reservation, the receptionist should confirm him with his reservation details, such as room type, room rate, length of stay, etc., and then gives out a registration form to the guest to fill out.
When the guest completes the form, the receptionist must have a check and make sure that such information items as the guest’s full name, address, nationality, purpose of his visit and signature are written correctly. If the visitor is a foreigner, information about his passport number, place of issue and the date of issue also should be recorded.
After registration, the receptionist tells the guest his room number and the floor it is on. Then he gives the guest his room card and the key card. The room card has the function of being the identity card for the guest during his stay. Finally, the receptionist should wish guest an enjoyable stay at the hotel. Finally, the receptionist should wish the guest an enjoyable stay at the hotel.
With the formalities concluded the receptionist will ask the bellman to carry the baggage and show the guest to his room.
Besides checking in, the front desk is also the place where the guests pick up their meals, request the information, deposit valuables and pay their bills. In a small hotel, all of these different functions may be performed by one person or two, but in a large hotel things are quite different. Different job functions are clearly defined and assigned to different people. In a large hotel, the reception area is usually divided into four sections. One section is the registration desk, where the guests register or check in. The second section is the place where the guests pick up their mails and messages. The third section is the information desk, where the guests can inquire information or make local travel arrangements. And the fourth section is the cashier’s desk, where guests can not only pay the bill and check out, but also cash checks and exchange foreign currency.
1.The receptionist should check the foreign guest’s , as well as the place and the date of issue on the form. (two words)
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