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Fill in the blanks by selecting suitable words from the word bank. You may not use any of the words more than once.
A. effectiveness B. inconsistent C. teenager D. issue
E. emotions F. competency G. nonverbal H. acquiring
I. intellectual J. understood K. intended L. elementary
M. ensure N. disagrees O. essential
What is Effective Communication?
Barbara Brown
Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was ________. The goals of effective communication include creating a common perception, changing behaviors and ________information.
Components
Effective communication begins with encoding, or the skill of relaying a message in a clear, direct way that allows the receiver to correctly decode your message. Decoding, another essential component of effective communication, is a skill as well as it requires the receiver to ensure that he properly heard and ________the message being sent.
Context
Considering the context of communication improves its ________. Context takes into consideration the age, region, sex and intellectual abilities of the recipient. For example, when speaking to an ________school child about the importance of brushing teeth, you should choose different, developmentally-appropriate words and examples when discussing this issue than you would when talking to a ________or an adult.
Body Language
Body language -- also known as ________communication -- body language includes posture, position of hands and arms, eye contact and facial expressions. Body language that is consistent with verbal content improves understanding, while body language that is ________with what is said creates confusion about the real message. For example, someone may say, “I really want to hear your opinion on this;” however if the person is looking away, has his arms folded or is clearly distracted, his body language will communicate an entirely different message.
Interference
________can interfere with effective communication. If the sender is angry, his ability to send effective messages may be negatively affected. In the same way, if the recipient is upset or disagrees with the message or the sender, he may hear something different intended by the sender. Considering this, language and conceptual barriers is ________to effective communication.
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